At The Simple Folk, we appreciate how important it is to have your order delivered to you as quickly as possible, and as such, we will process it with the greatest level of care and expediency.

All orders placed on this website will be dispatched from our UK fulfilment warehouse based in the UK. 

If you wish to ship your order to any of the following destinations: Australia, Brazil, Canada, China, Hong Kong, Israel, Japan, Macao, Malaysia, New Zealand, Singapore, South Korea and the United States, please visit our US Store. For all other international destinations, visit our UK and International Store.

Our dedicated customer care team is available and happy to help you however they can. If you need any assistance, you can email them here.

Order Placement

Orders placed on this website will be shipped from the UK. All orders will be invoiced in Euros (EUR). All prices shown include 21% VAT.

It takes one to three business days for us to process and ship your order. Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will always try to inform you of any unexpected delays.

We encourage you to refer to our Christmas Delivery dates for more information on whether your order will reach you in time for the holidays!

VIP Collection

Please take your time to browse the collection and carefully consider which pieces you’d like to purchase before you reach the checkout page. They’ll be forever yours once you opt to take them home! All sales are final and orders cannot be edited.

Kindly note that our pieces are manufactured in small batches. This means that size and color combinations are limited and availability is not guaranteed. In the event that an item is unavailable, we will issue a refund and ship any remaining order items.

Import Taxes & Duties

We are happy to offer all European customers hassle-free shopping, with import taxes and duties prepaid on orders.

Customs regulations in Italy, Norway and Spain require recipient ID to be provided for customs clearance on orders. All information provided by you will be stored safely and securely. Errors or missing information may cause delays beyond our original delivery date and the carrier may contact you to correct it.

Shipping Costs

Below you can select your shipping zone to review the delivery costs and estimated delivery window (after dispatch).

FREE shipping for orders over €150 (5-8 business days)

€10 shipping for orders under €150 (5-8 business days)

FREE shipping for orders over €150 (6-10 business days)

€15 shipping for orders under €150 (6-10 business days)