returns + exchanges
At The Simple Folk, everything we make is designed to be a treasured and timeless keepsake.
Our primary wish is for you to be happy with the pieces you have chosen, and we will always work together to find a solution for our cherished customers.
Simply fill out this form to get your return started.
For order issues such as damaged, defective, or wrong items, please contact us here.
Customers are responsible for return shipping cost. We recommend a tracked or ‘signed for’ service as we do not accept liability for lost parcels. Return parcels must always be clearly marked 'Return to sender - children’s/women’s clothing' (as appropriate) for customs purposes.
It is the sender's responsibility to fill customs documentation in correctly. Incorrectly labelled returns can result in incorrect duty or VAT on re-importation. In the event The Simple Folk is incorrectly charged to receive return goods this value will be deducted from the customers return value.
The Sustainable Mask, Gift Cards, and e-Gift Cards are final sale and cannot be returned.
Shipping costs are non-refundable. Refunds are issued to the original form of payment. Orders placed with store credit are refunded as store credit.
Get your return started here – you can choose to exchange for a different size or colour within the same style as your original purchase. If you would like to swap for something different, we are happy to create an exchange order for you. Simply contact our Customer Care team by email with details of what you would like to return. Kindly note that our pieces are manufactured in small batches. This means that size and colour combinations are limited and availability is not guaranteed.
If you have requested a refund for your return, please allow 14 days from the date we receive the product back for your refund to be processed.