At the Simple Folk, everything we make is designed to be a treasured and timeless keepsake.
Our primary wish is for you to be happy with the pieces you have chosen, and we will always work together to find a solution for our cherished customers.
Simply fill out this form to get your return started.
For order issues such as damaged, defective, or wrong items, please contact us here.
We are happy to accept returns on unworn items in their original condition (unwashed, tags attached) within 30 days of delivery. The customer is responsible for any costs associated with returning the package to The Simple Folk. In the event that any import or customs fees are incurred, these may be deducted from your merchandise refund. Please consult your preferred carrier for details of shipping requirements.
The Sustainable Mask, Gift Cards, e-Gift Cards, and items from the Archive Collection are final sale and cannot be returned.
Shipping costs are non-refundable. Returns are issued to the original form of payment. Orders placed with store credit are refunded as store credit.
We are unable to offer direct exchanges for customers in the EU and rest of Europe at this time. If your items are within our return policy, we recommend creating a return for store credit and using that store credit to place a new order.
If you have requested a refund for your return, please allow 14 days from the date we receive the product back for your refund to be processed.